Capstone Management Group offers a full compliment of management services founded on ethical principles and exacting attention to detail. We place the same high performance standards on our vendors as well, affording our clients’ properties quick response time and low overall costs. Steps are taken at every opportunity to improve the performance of the properties we manage thereby generating economic gain for our clients. Capstone Management Group produces results you can see. Our clients can expect superior financial performance, improved property value and careful liability control.

Financial Reporting
We operate a trust accounting system for which revenues are collected and bills are paid. We maintain separate bank accounts for each client to assure that no co-mingling of funds ever occurs. Detailed financial reports are prepared and delivered promptly on a monthly basis. We can also supply on-demand reports. You’ll know the exact balance of your account at any time. A detailed budget forecast and the use of professional property management software allows for greater control of expenditures.

Service Subcontractors & Vendor Discounts
We have access to numerous service providers which allows us to negotiate the best work at the best price. All outside services are supervised by our inside staff to insure the job is completed correctly and within budget before dispensing payment. As property managers of numerous sites, we’ve negotiated preferential vendor discounts, which are passed along to our clients.

Physical Supervision
All physical aspects of the property are closely managed. We respond to emergencies and troubleshoot common repair and maintenance problems 24 hours a day including holidays. Our high quality, dependable on-site managers receive training and round-the-clock support. Properties are continually inspected and regular maintenance services such as common area upkeep, are rigorously monitored.

Compliance and Risk Management
The maintenance of accurate tenant records by management is of critical importance, both from an internal operations standpoint and for liability reasons. We maintain a variety of reports and forms that insure compliance with housing and property management laws and all legal requirements. We ensure that your property is in constant compliance.

Professional Management
The expertise of our property managers is our biggest asset. With extensive backgrounds in commercial properties, these dedicated professionals are smart problem solvers skilled in operations and resident management. Whether large or small, each property receives the highest level of service and attention.

Collections
Delinquent accounts are addressed quickly and directly. Unpaid balances are ardently pursued until full restitution is claimed on your behalf.

Resident Retention
Leasing your property is just the start of our job. The occupancy process is ongoing. Regular contact insures that tenants are happy, thus reducing expensive turnover costs. Monitoring and enforcing tenant rules and regulations reduces complaints and raises satisfaction levels.

Maintenance & Repairs
Our full time maintenance staff is available for diagnosis and repair of most maintenance issues 24 hours a day. Interior and exterior refurbishing needs are carefully evaluated and bid out for the best possible price. Budgeted capital improvements can be supervised by our team to ensure quality and workmanship are never compromised.